When uploading your audio you will be able to select the turnaround time, which is your base rate, the audio quality, as well as other factors relating to the audio. You are also able to select additional requirements (variance surcharges) for the type of transcript you require. We charge by "per audio minute". Rates available upon request.
| Services | Turnaround times | Central Standard Time (CST), Adelaide, Australia |
|---|---|---|
| Urgent - ASAP (short recordings only) | By negotiation | Contact is made as soon as practicable, 9am to 5pm, Mondays to Fridays |
| Normal (1 hour or less recordings only) | 24 hours | Able to upload between 9am to 8pm, Mondays to Thursdays & Fridays 9am to 12pm |
| No worries | 48 hours | Upload anytime |
| Don't break a sweat | 72 hours | Upload anytime |
| Relax | 7 days | Upload anytime |
| Variance Surcharges |
|---|
| Audio Quality 1 (good audio, no background noise) |
| Audio Quality 2 (fair audio, some background noise) |
| Audio Quality 3 (poor audio, constant background noise) |
| Straight dictation or up to 2 participants (+ interviewer) |
| 4 - 6 Participants (focus group) |
| 7+ Participants (large focus group) |
| Participant Identification (only available 4 – 6 participants) |
| Verbatim (1 – 3 participants only) |
| Strong Accent (e.g. fair English with strong accent) |
| ESL (English as second language, e.g. Aboriginal; new migrants) |
| Complex Template (tabulated or columned) |
| Time Coded (e.g. for NVivo analysis) |
Contact us to find out more information.
All audio files and transcribed documents will be purged from our server after receipt of payment, so please ensure you download all transcribed documents once completed.
A PDF copy of your invoice will be emailed to you weekly and is payable within 14 days. All payments are to be made electronically (our preferred method of payment) or by cheque. Credit card payments can be made via PayPal, although a transaction fee will be added. Swift / Telegraphic Transfer are also available but the appropriate transaction fee will be charged.